"Improving Civil Complaint Service Quality" ... Busan Office of Education Operates Electronic Civil Complaint Application System

Busan Office of Education.

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Du-yeol] The Busan Metropolitan Office of Education will be the first among all city and provincial education offices nationwide to fully implement a system that accepts civil complaints through computerized electronic complaint application forms starting this May.

The electronic complaint application system digitizes the existing paper application forms and loads them onto LCD tablets for electronic signatures, allowing applicants to easily fill out complaint forms.

For applicants unfamiliar with computers, the system enables them to write electronic applications on the tablet screen with an electronic pen as if filling out paper forms, instead of using a keyboard.

For complicated or difficult-to-fill items, applicants can supplement the content while viewing it on a dual-monitor setup together with civil service staff at the complaint window.

Applicants can receive one-on-one customized service with officials who monitor the correction and supplementation of complaint details in real time, reducing both waiting and processing times for complaint handling.

Since documents are managed electronically, it is expected to contribute to environmental protection by reducing paper document volume and thus lowering carbon emissions.

The electronic complaint application covers seven types of forms: certificate (visit) application forms, fax complaint application forms, applications for changes to the qualification exam certificate details, applications for corrections to school records, applications for corrections to teacher certification details, reissuance applications for teacher certification, and university-related certificate applications.

The city education office plans to reduce paper records by introducing an ‘electronic fax system’ that exchanges fax documents online instead of on paper.

Superintendent Kim Seok-jun said, “The electronic complaint application system is introduced to facilitate administrative convenience for applicants,” adding, “We will improve the quality of complaint services centered on education consumers by enhancing the efficiency of complaint handling.”

This content was produced with the assistance of AI translation services.