Hanwha Life Insurance Declares 'Financial Consumer Protection Charter' to Practice Full Sales Compliance

Year-Round Campaign to Promote Consumer-Centered Management Culture

Hanwha Life held a Financial Consumer Protection Charter proclamation and pledge ceremony on the 18th at the 63 Building in Yeouido, declaring this year as the inaugural year for establishing the "Financial Consumer Protection Act." Seungjoo Yeo, CEO of Hanwha Life (center in the photo), Dogyo Koo, CEO of Hanwha Life Financial Services (second from the left), and Byunggu Ko, CEO of Hanwha Life Lab (first on the right), are taking a commemorative photo with male and female representative employees.

[Asia Economy Reporter Oh Hyung-gil] Hanwha Life Insurance has declared the Financial Consumer Protection Charter, committing to practicing complete sales through consumer-centric management.

On the 18th, Hanwha Life Insurance held a declaration and pledge ceremony for the Financial Consumer Protection Charter at the 63 Building in Yeouido, announcing that this year will be the inaugural year for the establishment of the 'Financial Consumer Protection Act.'

The declaration ceremony was attended by Ye Seung-joo, CEO of Hanwha Life Insurance; Koo Do-gyo, CEO of Hanwha Life Financial Services; and Ko Byung-gu, CEO of Hanwha Life Lab, along with male and female representative employees. Consumer protection staff from the three companies participated online in real time.

The Financial Consumer Protection Charter includes a code of conduct covering the provision of optimal products and services, complete sales, customer service, prevention of customer complaints, management of customer information, and protection of customer assets.

Additionally, an online pledge campaign will be conducted for executives, employees, and exclusive corporate agency (GA) planners until the 28th. A year-round campaign will also be carried out to continuously strengthen the financial consumer protection mindset and spread a consumer-centric management culture.

CEO Ye Seung-joo stated, "In the new year of Im-in, as part of 'consumer-centric management' that ensures corporate sustainability, we will take this opportunity to thoroughly review the entire company system to ensure that safety measures for protecting the rights and interests of financial consumers are well operated."

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