Gyeongnam Office of Education Ranks 'Nationwide No.1' in Civil Complaint Services

High Scores in Complaint Handling Speed, Response Quality, and Grievance Resolution

Gyeongsangnam-do Office of Education was selected as the top institution among provincial offices of education nationwide in the 2021 Comprehensive Evaluation of Civil Service.

[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Seryeong] The Gyeongnam Office of Education was selected as an 'Excellent Institution' by ranking first among 17 city and provincial offices of education nationwide in the 2021 Comprehensive Civil Service Evaluation.

The Comprehensive Civil Service Evaluation, jointly hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, evaluates a total of 306 institutions including central administrative agencies, metropolitan and basic local governments, and city/provincial offices of education.

It is conducted to systematically and comprehensively assess the level of public service, improve inconvenient or unfair systems, and increase civil complaint satisfaction.

To ensure professionalism and fairness in the evaluation, the Korea Management Association was commissioned to review five categories: civil complaint administrative strategy and system, civil complaint system operation, handling of civil complaints through the National Sinmungo, handling of grievance complaints, and civil complaint satisfaction.

The Gyeongnam Office of Education received high scores in the speed of handling civil complaints through the National Sinmungo, thoroughness of civil complaint responses, and grievance complaint handling.

It earned 92 points, higher than the nationwide average of 87 points received by city and provincial offices of education, becoming the only provincial-level office of education to receive the honor of an excellent institution and was selected as a model institution for five consecutive years in the comprehensive civil service evaluation.

So far, it has focused on improving civil service by implementing real-time civil complaint notification talk service, the Gyeongnam Education Call Center and night civil complaint office, operating a civil complaint system improvement discovery team, and conducting its own civil service evaluations.

For the convenience of civil petitioners, it reorganized facilities such as a book cafe, computers dedicated to civil petitioners, a health care corner, call bells, installation of closed-circuit televisions (CCTV), guidance route markings, and convenience facilities for socially considerate groups to provide a comfortable environment for civil petitioners.

Park Min-geun, General Affairs Manager, said, “This is the result of efforts with a strong spirit of civil service,” and added, “We will continue to do our best to improve civil administrative systems and increase the satisfaction of civil petitioners.”

This content was produced with the assistance of AI translation services.