Gokseong-gun Achieves Excellent Results in Various Evaluations Through Active Civil Complaint Services

Selected as the Best Institution for 3 Consecutive Years in the 'Comprehensive Information Disclosure Evaluation'

Received an A Grade as an Excellent Institution in the 'Comprehensive Civil Service Evaluation'

[Gokseong=Asia Economy Honam Reporting Headquarters, Reporter Cha Jong-sun] Jeollanam-do Gokseong-gun announced that as a result of actively addressing civil complaints, it has consecutively achieved excellent results in various evaluations.

Recently, Gokseong-gun was selected as the best institution for three consecutive years in the '2021 Comprehensive Evaluation of Information Disclosure' hosted by the Ministry of the Interior and Safety.

Additionally, in the '2021 Comprehensive Evaluation of Civil Complaint Services' jointly hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission, it received an "Na" grade, corresponding to an excellent institution, proving the excellence of its civil complaint administration.

The 2021 Comprehensive Evaluation of Information Disclosure was conducted on 593 major institutions (307 administrative agencies and 286 public institutions).

Since it evaluates the overall operation of information disclosure, including prior information, original document disclosure, information disclosure request processing, and customer management, it provides a comprehensive understanding of an institution's level of information disclosure.

Gokseong-gun scored 93.46 points in areas such as the number of prior information registrations, original document disclosure rate, completeness of prior information, completeness of original information, and detailed criteria for non-disclosure.

This score is significantly higher than the average score of 85.1 points for institutions and the average score of 80.8 points for city, county, and district levels.

The county was named a best institution.

Among the 593 evaluated institutions, 117 were rated as best institutions, 181 as excellent, 273 as average, and 22 as insufficient.

The comprehensive evaluation of civil complaint services is conducted on 304 institutions nationwide. It evaluates the civil complaint affairs handled during the year based on three categories (civil complaint administrative management foundation and civil complaint system operation, grievance complaint handling status, and the status of handling the National Sinmungo including satisfaction surveys) with five grades (Ga, Na, Da, Ra, Ma).

Gokseong-gun was evaluated with a high score of 76.63 points compared to the county-level average score of 70.57 points.

In particular, Gokseong-gun received high scores in the thoroughness of responses to National Sinmungo complaints, efforts to reflect public participation in National Sinmungo, and efforts to resolve grievance complaints and collective conflict complaints.

The evaluation grade also rose one level from 2020, being selected as "Na" grade.

In this evaluation, among the total 304 target institutions, 31 institutions received the Ga grade, 61 the Na grade, 120 the Da grade, 60 the Ra grade, and 32 the Ma grade.

A Gokseong-gun official said, "This year, we will challenge the best institution for four consecutive years in the Comprehensive Evaluation of Information Disclosure and the highest grade, Ga, in the Comprehensive Evaluation of Civil Complaint Services. To this end, we will analyze information disclosure materials and National Sinmungo civil complaint big data to respond more actively to civil complaint demands."

Gokseong=Asia Economy Honam Reporting Headquarters, Reporter Cha Jong-sun cha6960@asiae.co.kr

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