Ulsan Office of Education Receives 'Best' Rating for Customer Service Comprehensive Evaluation Two Years in a Row

Ulsan Office of Education.

[Asia Economy Yeongnam Reporting Headquarters Reporter Hwang Du-yeol] Ulsan Metropolitan Office of Education has received the highest rating for two consecutive years in the Civil Service Administration Strategy and System category in the '2021 Comprehensive Evaluation of Civil Service'.

The civil service evaluation was jointly conducted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission.

The Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission evaluated the civil service performance in five categories?civil service administration strategy and system, civil service system operation, handling of complaints through the National Sinmungo, grievance complaint handling, and civil service satisfaction?over a one-year period from September 2020 to August 2021, targeting 306 institutions nationwide.

Ulsan Metropolitan Office of Education received perfect scores in all four indicators in the evaluation category of civil service administration strategy and system: appropriateness of establishing civil service administration and system improvement plans, internal and external civil service administrative achievements of the head of the institution, civil service administration management organization, and realization of social values.

The comprehensive civil service evaluation scores of Ulsan Metropolitan Office of Education have been increasing annually: 82 points in 2019, 85.67 points in 2020, and 91.04 points in 2021.

Ulsan Metropolitan Office of Education also received favorable evaluations for strengthening civil service for socially vulnerable groups, expanding one-stop educational civil service, an immediate issuance system for qualification exam certificates reflecting citizens' opinions, courier service for registration certificates of academies, private institutes, and private tutoring, and a 'vibration bell' guidance service for certificate issuance.

According to an internal survey conducted with 50 civil petitioners who visited the Customer Support Office, satisfaction was 96 points regarding ease of civil service application, convenience, friendliness, fairness, and promptness.

An official from Ulsan Metropolitan Office of Education stated, “We will discover civil services necessary for citizens, actively carry out administration, and continuously improve civil service administration and systems to ensure educational administration meets citizens’ expectations.”

This content was produced with the assistance of AI translation services.