Jeju Fire Headquarters Accelerates Efforts to Improve Quality of 119 Emergency Call Reception Service

[Jeju=Asia Economy Honam Reporting Headquarters Reporter Hwang Jeongpil] Jeju Fire Safety Headquarters (Chief Park Geun-o) is regularly conducting 119 call recording analysis and courteous training for call takers to provide safety services that meet the expectations of residents and to ensure prompt and friendly 119 call reception.

According to Jeju Fire Safety Headquarters on the 6th, the total number of 119 calls received last year was 213,131, averaging 584 calls per day.

The 119 call recording analysis evaluation aims to improve the quality of 119 call reception services and secure expertise in situation management. It includes ▲customer service guidelines during call reception ▲measuring the average time from call to dispatch order ▲analyzing call content, and a comprehensive evaluation of 119 call reception.

Based on the evaluation results, Jeju Fire Headquarters invites external professional instructors (Jung Seon-young, Research Director at Business Talent Management Institute) to provide specialized training on excellent techniques such as cushioning methods, conduct mutual discussions on improvements through analysis of response matters by call cases, and share best practices to actively enhance the courtesy and service quality of 119 call reception.

Park Geun-o, Chief of Jeju Fire Safety Headquarters, said, “To improve the quality of 119 call reception services, which is the start of 119, we will continuously discover improvements such as training and evaluation of call takers so that the 119 comprehensive situation room can faithfully perform its role as a disaster control tower.”

Jeju=Asia Economy Honam Reporting Headquarters Reporter Hwang Jeongpil panax33@asiae.co.kr

This content was produced with the assistance of AI translation services.