HP Announces MR Service with Microsoft HoloLens 2

[Asia Economy Reporter Eunmo Koo] HP unveiled the next-generation printer solution ‘HP xRServices,’ developed in collaboration with Microsoft (MS) HoloLens 2, on the 24th.

Users wearing the MS HoloLens 2 headset can use HP xRServices to consult with virtual reality HP engineers about printing-related inquiries or receive necessary advice anytime and anywhere. This service is expected to quickly resolve issues without waiting time, minimizing damage caused by downtime.

HP xRServices is applicable to all of HP’s industrial printer hardware and can be used immediately on-site after simple training, regardless of users’ digital proficiency. Users can easily reach the problematic points or parts and resolve issues by following the step-by-step guidance provided by the virtual HP engineer within the service.

Administrators can utilize HP’s ‘Print OSx’ to combine data generated during work processes to optimize future printing tasks and improve productivity.

HP xRServices is currently offered as a beta program to select customers. In the future, domestic services will include ▲reduction of face-to-face meetings and business trips ▲24/7 one-on-one support in a virtual environment whenever desired ▲rapid employee training.

Tracy Galloway, MS Vice President and Chief Operating Officer (COO), stated, “MS mixed reality (MR) solutions provide mechanisms that offer practical help in evolving interaction environments,” adding, “HP xRServices, HoloLens 2, and remote support applications will add convenience and ease to HP’s customer support operations.”

This content was produced with the assistance of AI translation services.