Simplifying SKB Document Submission... Easily with the 'Initial' App

Use of Mobile Electronic Certificates
When Submitting Required Documents for Wired Services

[Asia Economy Reporter Cha Min-young] SK Telecom announced that it will start a document submission simplification service at its customer center from the 5th to facilitate consultation tasks for SK Broadband wired service subscribers.

In January of this year, SKT applied the document submission simplification service through its ‘Initial’ application (app) at its own customer center, and now it is introducing the same service to the SK Broadband customer center.

The applicable targets are eight major services most frequently requested by the subscriber or their legal representatives, such as long-term temporary suspension applications and welfare discount applications, with plans to expand the scope in the future.

Going forward, SK Broadband service users will be able to issue and submit the required documents for customer center consultations in a one-stop manner through the Initial app. The document application process screen uses SK Broadband’s Brobi character to enhance customer convenience with a friendly UI and messages.

The SK Broadband customer center expects that about 30% of customers submitting documents will use the Initial app service following this introduction.

Customer information security will also be strengthened. When capturing documents for submission via OCR, SKT automatically hides the last six digits of the resident registration number on four types of ID cards, family relation certificates, and business registration certificates. When issuing electronic certificates through the Initial app, the last six digits of the resident registration number are also masked for submission.

SK Telecom is also increasing collaboration with the Ministry of the Interior and Safety. Since July, the Initial app has allowed issuing and submitting resident registration certificates and business registration certificates, and in November, it plans to apply this to family relation certificates as well. In December, the Initial app will introduce PASS certification to enhance user convenience.

From the end of October, SK Telecom will also accept document submissions through the Initial app for the ‘0 Hero Discount Program,’ a program for active-duty military personnel. Users can submit copies of their ID and active-duty enlistment proof documents to the customer center via the Initial app.

Oh Se-hyun, Head of SK Telecom’s Authentication CO, said, “We expect a significant improvement in customer convenience through the introduction of the document submission simplification service at the SK Broadband customer center,” adding, “We will continue to strive to provide safe and convenient services to customers through blockchain and DID (Decentralized Identifier) technology.”

Kim Dong-seop, Head of SK Broadband Customer Value Innovation Group, said, “SK Broadband customers can now easily handle everything from document application to issuance and submission through the Initial app,” and added, “We plan to continuously expand services that enhance customer convenience.”

This content was produced with the assistance of AI translation services.