Sejong and Jeju to Introduce 'Kakao i Connect Talk'

[Asia Economy Reporter Buaeri] From now on, residents can use public services in Jeju Island and Sejong City through 'Kakao i Connect Talk.'

Kakao Enterprise announced on the 5th that it signed a contract to introduce 'Kakao i Connect Talk' with Sejong Special Self-Governing City Hall, Jeju Special Self-Governing Province Office, and Jeju City Hall. Kakao i Connect Talk is an AI-based platform that combines KakaoTalk channels and chatbots.

The adopting institutions can implement and operate the service without building separate systems or developing apps. Users can access public services 24/7 through KakaoTalk.

The contract with Jeju Province Office is the first case of 'Kakao i Connect Talk' being introduced through the 'Digital Service Specialized Contract System.'

Kakao Enterprise plans to complete the setup with Jeju Province Office within this year and start the service next year. For example, if users ask the Jeju Province Office chatbot, "Check my mobile electronic bill," they can view the digital bill link connected to KakaoPay billing.

Jeju City and Sejong City will conduct pilot services by the end of this year. Once the service is introduced, residents in Jeju and Sejong will be able to easily and conveniently access various public services related to civil affairs, taxation, transportation, welfare, tourism, and more anytime and anywhere via KakaoTalk.

For example, if you type "When is the recycling trash collection day?" into the Jeju City Hall chatbot, it will simply guide you through the collection schedule by day. If you type "Where is the unmanned civil service center in Dajeong-dong?" into the Sejong City Hall chatbot, it will provide the location information of the unmanned issuance machine.

In addition, basic information such as real-time COVID-19 updates, various civil complaint submissions and processing methods, contact information of officials, directions to government offices, parking guidance, and customer center connections, as well as services like downloading civil documents, passport issuance, and local tax inquiry and payment can all be accessed through 'Kakao i Connect Talk.'

Baek Sang-yeop, CEO of Kakao Enterprise, said, "Thanks to recent government policies and institutional support, we can more rapidly support digital innovation in public institutions. As demand for non-face-to-face administrative processing surges, we will actively support more institutions to communicate smoothly and quickly with the public."

This content was produced with the assistance of AI translation services.