KT Skylife launches KakaoTalk chatbot service 'BaroTalk'

[Asia Economy Reporter Seulgina Cho] KT Skylife announced on the 17th that it has launched the KakaoTalk chatbot service ‘Skylife BaroTalk,’ becoming the first paid broadcasting service to offer product subscription services through KakaoTalk.

The main feature of the BaroTalk service is that it allows direct subscription to Skylife products via KakaoTalk. Previously, subscribing to Skylife products required using an online page or phone consultation. From now on, customers can subscribe to individual TV, internet, mobile products, and bundled packages 24/7 without face-to-face contact. Inquiries can also be answered immediately through the BaroTalk service. The company explained that convenience has been enhanced by enabling customers to check their subscription details after registration.

In addition to product subscriptions, the BaroTalk service provides information such as ?Frequently Asked Questions (FAQ) ?Special Benefits Confirmation ?Mobile Baro USIM Application ?Mobile Self-Activation ?Ongoing Event Confirmation ?Direct Link to Skylife YouTube. The FAQ service categorizes questions in detail. It also allows easy selection of benefits when participating in ongoing events or subscribing via mobile. Kim Ji-woong, CEO of Makebot who participated in the development of BaroTalk, explained, "The convenient usability of chatbots and automation through AI technology are gradually expanding in the broadcast shopping industry, offering advantages such as increased work efficiency and cost reduction."

Kim Eui-hyun, Head of Sales at KT Skylife, said, “We launched Skylife BaroTalk so that more customers can enjoy Skylife’s products and services conveniently and quickly,” adding, “We plan to develop and provide various services to strengthen service quality and customer convenience in the future.”

Meanwhile, to commemorate the launch of BaroTalk, KT Skylife is conducting an event to give Kakao emoticons to customers who subscribe to Skylife products through KakaoTalk.

This content was produced with the assistance of AI translation services.