Muan-gun Enhances Resident Satisfaction Through Prompt Civil Complaint Handling

Over 60 Types of Expedited Civil Complaints 'Discovered'

Annual Handling of Over 7,000 Complaints Shortened by an Average of More Than 3 Days

Improving Resident Satisfaction through Prompt Civil Complaint Handling. / ⓒ Asia Economy

[Muan＝Asia Economy Honam Reporting Headquarters Reporter Oh Hwan-joo] Muan County, Jeollanam-do (Governor Kim San) announced on the 12th that it will shorten the statutory civil complaint processing period to provide convenience to residents through prompt handling of civil complaints.

Although the statutory civil complaints have a fixed processing period according to the government's civil complaint handling standards, the county discovered more than 60 additional types of statutory civil complaints with processing periods of 3 days or more, including electric business permits, through consultations with related departments.

Accordingly, Muan County will shorten the processing period for a total of 533 types of statutory civil complaints, and it is expected that the processing period for about 7,000 civil complaints occurring annually will be reduced by an average of more than 3 days.

Governor Kim San said, "With the additional discovery of civil complaints for shortened processing, we expect residents' trust and satisfaction with county administration to increase," and added, "We will strive even harder to provide more diverse and essential services than before, as well as friendly responses to bring smiles to the complainants."

Muan＝Asia Economy Honam Reporting Headquarters Reporter Oh Hwan-joo ohj1358@asiae.co.kr

This content was produced with the assistance of AI translation services.