'LG Electronics Customer Service' Hi-Tele Service to Hire 300 Consultation Specialists This Year

[Image source=Yonhap News]

[Asia Economy Reporter Jeong Hyunjin] Hi-Tele Service, a subsidiary of LG Electronics specializing in customer consultation services, announced on the 10th that it will increase its consultation specialists by 300 this year.

Hi-Tele Service explained that following the recruitment of about 150 consultation specialists in the first half of this year, it plans to hire a similar number in the second half. Accordingly, the total recruitment scale this year is expected to increase by more than 100% compared to last year.

In particular, Hi-Tele Service plans to expand the special recruitment program for people with disabilities, in cooperation with the Korea Employment Agency for the Disabled, by more than double compared to the previous year. It will also recruit many sign language specialist consultants to provide services for the hearing impaired.

Currently, LG Electronics call centers operate 24/7, 365 days a year, with three bases located in Seoul, Gyeonggi-do, and Busan, and offer various customized consultation systems such as voice recognition ARS, visual ARS, and AI chatbots.

Hi-Tele Service fosters professional consultants through on-site experiences accompanying service engineers, product disassembly training, and production line tours to provide consultations tailored to customers' product usage environments. Among them, consultants with outstanding customer consultation capabilities are selected as 'Consultation Masters.' LG Electronics call centers were selected as an excellent home appliance service company in the '2020 Call Center Quality Index (KS-CQI)' hosted by the Korea Standards Association last year.

Yoon Dong-in, CEO of Hi-Tele Service, said, "We will continue to strive to provide differentiated, high-quality services to enhance customer satisfaction."

This content was produced with the assistance of AI translation services.