NongHyup Financial Holds 'CEO Council' Meeting... Commitment to Strengthening Internal Controls and Customer-Centric Management

[Asia Economy Reporter Kiho Sung] NH Nonghyup Financial Group held the ‘CEO Council,’ where CEO Son Byunghwan and the CEOs of nine affiliates attended to discuss the management direction for the second half of the year and major issues of the affiliates, the group announced on the 27th.

At the meeting held on the 25th at the Nonghyup Financial headquarters in Jung-gu, Seoul, the focus was on the response status to the Financial Consumer Protection Act implemented in March and reviewing the sales process of high-risk financial products such as private equity funds, emphasizing the need to strengthen consumer protection and internal controls.

Chairman Son emphasized, “Financial companies must deeply recognize that no matter how good their business performance is and how good products and services they provide to consumers, customer trust can be destroyed in an instant if customer damage occurs due to incomplete sales or financial accidents.”

Furthermore, each affiliate was urged to pay special attention and effort to consumer protection and internal control, and employees were requested to strictly adhere to the basic principles as financial company staff and always perform their duties from the customer’s perspective, as conveyed to the CEOs of each affiliate.

Nonghyup Financial plans to establish a systematic response system at the group level to prevent various financial accidents and consumer damage, and all departments of the holding company and all affiliates will establish and implement specific plans to strengthen internal controls and customer-centric management throughout the entire organization.

This content was produced with the assistance of AI translation services.