Gwangju Nam-gu's Rapid Civil Complaint Handling 'Stands Out'

Among 2,743 Civil Complaints Received via the National Sinmungo in May, Zero Cases of Delayed Processing

[Asia Economy Honam Reporting Headquarters Reporter Yoon Jamin] The prompt handling of civil complaints in Nam-gu, Gwangju Metropolitan City is drawing attention.

According to Nam-gu on the 21st, among the 2,743 civil complaints filed through the National People's Petition system last month, there were no delayed cases.

In particular, despite repeated inconveniences to residents' lives due to a lack of community awareness such as illegal parking, and with 84.5% of the complaints concentrated in specific departments, it appears that all complaints were resolved within the legal deadline through swift responses, achieving zero delays.

The largest number of complaints were related to illegal parking enforcement, accounting for 1,834 out of the total 2,743 cases. This was followed by complaints about illegal advertisements and banners with 186 cases, violations of parking spaces designated for the disabled with 163 cases, and reports on roadside deposits with 138 cases.

Looking at the status by department receiving complaints, the concentration phenomenon was clearly evident.

The Traffic Guidance Division, responsible for illegal parking enforcement, accounted for 66.8% of all complaints, followed by the Urban Planning Division with 6.8%, the Disability Welfare Division with 5.9%, and the Construction Division with 5.0%.

Among the 2,743 cases, 84.5% (2,321 cases) were received by the top four departments, all of which completed processing within the legal period, enhancing trust in civil complaint administration.

The reason for achieving zero delays in handling National People's Petition complaints is analyzed to be the establishment of an online rapid and fair complaint processing system since August last year.

Reflecting the increasing number of complaints filed through the National People's Petition system due to simplified reporting procedures, monthly inspections have been conducted, resulting in significant changes in the number of delayed cases after inspections.

In the previous year, the total number of delayed cases was 990, whereas until May this year, delayed cases have drastically decreased to just one.

A Nam-gu official said, “Even with the overwhelming number of complaints filed through the National People's Petition system, the staff working in the Traffic Guidance Division and others worked very hard to achieve zero delayed cases,” adding, “We will provide residents with the best customized civil complaint services through prompt and accurate handling.”

This content was produced with the assistance of AI translation services.