Patent Customer Service Center Selected as 'Excellent Call Center' for 17 Consecutive Years
Kim Yong-seon, Deputy Commissioner of the Korean Intellectual Property Office, is visiting the Patent Customer Consultation Center located in Seo-gu, Daejeon, listening to the on-site difficulties of the consultants. Photo by Korean Intellectual Property Office
View original image[Asia Economy (Daejeon) Reporter Jeong Il-woong] The Korean Intellectual Property Office (KIPO) announced on the 27th that its Patent Customer Service Center was selected as an excellent call center in the '2021 Service Quality Index Evaluation' organized by the Korea Management Association Consulting (KMAC).
The Patent Customer Service Center has achieved the remarkable feat of being selected as an excellent call center for 17 consecutive years since it was first included in the survey in 2005. This is a unique record in the public sector.
Launched in 2002, the Patent Customer Service Center currently provides specialized services consulting on over 170 related laws and systems, including industrial property rights laws, domestic and international applications and registrations, trials, and fees, covering the entire spectrum of patent administration.
In particular, recently, the center has been enhancing service quality by offering chat consultation and remote support services to accommodate socially vulnerable groups, and by establishing an AI chatbot system capable of uninterrupted 24/7 consultation (targeted for service launch next year).
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Kim Yong-seon, Deputy Director of KIPO, stated, “The professional staff at the Patent Customer Service Center are experts who understand and respond to the detailed contents and procedures of industrial property rights laws and systems, which are difficult even for specialists to grasp. We will spare no support to increase consultation personnel and improve working conditions to match this valuable achievement accomplished under challenging circumstances.”
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