Gangjin-gun Conducts Mock Drill for Handling Unusual Civil Complaints at Civil Service Office

Focusing on Protecting Officials and Visitors Against Risks Such as Verbal Abuse and Violence

Gangjin-gun conducted a simulated training exercise for handling unusual civil complaints at the civil service office on the 20th. (Photo by Gangjin-gun)

[Gangjin=Asia Economy Honam Reporting Headquarters Reporter Kim Yong-su] On the 21st, Gangjin-gun, Jeollanam-do announced that on the 20th, it conducted a simulation training at the county office civil service room with about 40 participants including civil service officers in charge of civil complaints, security guards, and police officers from Gangjin Police Station, to respond quickly and safely to virtual situations such as verbal abuse, assault, and property damage that may occur during civil complaint consultations.

This training focused on promptly responding to dangerous situations such as sudden verbal abuse and assault by civil petitioners to protect the responsible civil servants and visitors.

Through the simulated scenario on that day, when a malicious civil petitioner appeared, the responsible civil servant reported to the 112 situation room, the Gangjin Police Station dispatched officers to the scene to subdue the violent petitioner, and the training proceeded with secondary damage prevention drills and a general review to supplement any shortcomings.

The county formed response teams including a command and control team, initial response team, civil petitioner evacuation guidance team, and injured civil servant rescue team to prepare for emergencies that may occur without notice, and plans to minimize damage through cooperation with related organizations such as the police station.

County Governor Lee Seung-ok said, “In the event of special civil complaints such as verbal abuse and assault, we will promptly protect civil servants according to a systematic manual and prevent secondary damage to visiting petitioners, striving to create a civil service room environment where people can visit with peace of mind.”

Meanwhile, Gangjin-gun has completed the installation of CCTV and recording telephones in the county office and civil service rooms of 11 towns and townships to create a safe working environment for civil servants, and conducts special civil complaint response simulation training annually.

This content was produced with the assistance of AI translation services.