KT Launches 'Two-Way Reservation Check-In' Service for Small and Medium-Sized Businesses

[Asia Economy Reporter Eunmo Koo] KT announced on the 22nd that it will launch the 'Interactive Reservation Check-in' service, allowing small and medium-sized business owners to easily manage customer reservations.

The 'Interactive Reservation Check-in' service was jointly developed by KT and BC&Company, a venture specializing in medical information data. It enables reservation management via text messages and minimizes losses for small and medium-sized business owners caused by customer no-shows.

The biggest advantage is its simple usage, making it convenient for both businesses and customers. When a business sends a text message to confirm a reservation, the customer can reply to the business's regular phone number via text message to confirm the reservation or request a time change. Additionally, the customer's reservation confirmation status is communicated to the business in real-time, enabling prompt responses to customers who need to modify their reservations.

The text message sent to customers upon reservation completion includes the business's website URL and other information, which can be used as a marketing tool to provide customized information such as business hours, location details, and event periods.

KT is currently conducting a pilot service of the 'Interactive Reservation Check-in' at about ten hospitals in Seoul and the metropolitan area. Hospital officials who have adopted the 'Interactive Reservation Check-in' service evaluated that it improved hospital operation efficiency by enabling easy and convenient management of reservation patients and marketing activities simultaneously, and patient satisfaction was very high. KT plans to continuously improve the service by analyzing usage status and effects.

Myeong Jehun, Executive Director of KT Enterprise Division's Communication Platform Business, said, "Interactive Reservation Check-in is the easiest, most convenient, and economical reservation management solution for small and medium-sized business owners," adding, "KT will continue to introduce various interactive services that help small and medium-sized business owners reduce financial losses caused by no-shows and increase revisit rates."

This content was produced with the assistance of AI translation services.