Web Development Institute: "Most Shopping Apps Lack Accessibility for Disabled Users"

[Asia Economy Reporter Buaeri] A survey revealed that most shopping applications (apps) have inadequate accessibility for people with disabilities.

The Web Development Research Institute, a specialized organization for app evaluation and certification, announced on the 20th that it evaluated nine shopping apps with over one million downloads, resulting in these findings.

Moon Hyung-nam, CEO of the Web Development Research Institute and professor at Sookmyung Women's University Graduate School of Business, explained, "None of the shopping apps received an A grade (90 points or above). In particular, app accessibility was mostly insufficient, making it very inconvenient for people with disabilities to use, so urgent improvement is needed."

According to the evaluation, Coupang ranked first overall with a total score of 86 points. Tmon came in second, and 11st Street ranked third. These apps scored above 80 points and were rated B grade. Following them were GS Shop, Auction, Wemakeprice, Home&Shopping, and Gmarket in that order. They scored in the 70s and were classified as C grade. Hyundai Mall ranked ninth with a D grade (in the 60s).

Jo Hee-in, senior researcher at the Web Development Research Institute, explained, "Most shopping apps excel in content and design, but their customer attraction and business functions often score in the 60s and 70s, which is insufficient."

This content was produced with the assistance of AI translation services.