Gwangju Bank Holds Inauguration Ceremony for 5th Term of 'TokTok Advisory Group'

[Asia Economy Honam Reporting Headquarters Reporter Park Seon-gang] Gwangju Bank (President Song Jong-wook) announced on the 2nd that it held the inauguration ceremony for the 5th term of the customer panel ‘Talk-Talk Advisory Group’ to strengthen financial consumer protection and practice customer-centered management.

Gwangju Bank’s ‘Talk-Talk Advisory Group’ is a communication channel established to reflect customers’ opinions on the bank’s products and service processes for improvement. It began its first term activities in 2017, and during the operation period of the 4th term last year, a total of 23 cases, including financial product development and non-face-to-face channel process improvements, were actually reflected in management policies through the advisory group’s opinions.

The 5th term ‘Talk-Talk Advisory Group’ selected eight customers from various age groups to reflect diverse opinions on Gwangju Bank’s financial services, and the advisory group activities will be conducted for a total of nine months until November.

By directly experiencing Gwangju Bank’s financial products and services and reporting on topic-based activities, customers’ perspectives on financial product development and sales processes, financial services for vulnerable groups, system improvements and introductions will be delivered to Gwangju Bank. Based on this, Gwangju Bank is expected to make a significant contribution to strengthening financial consumer rights and improving benefits by reflecting improvements in financial service development and management.

In particular, as the paradigm shifts to non-face-to-face finance, the bank plans to strengthen communication with the ‘Talk-Talk Advisory Group’ to identify the financial needs of the ‘MZ Generation (Millennials and Generation Z born from the early 1980s to the early 2000s),’ who are becoming major customers, and to narrow the digital gap with elderly customers who are not familiar with non-face-to-face services, thereby practicing inclusive finance by actively reflecting diverse opinions.

Song Jong-wook, President of Gwangju Bank, said, “Amid many issues arising from the recent enforcement of the Financial Consumer Protection Act, Gwangju Bank will listen more closely to customers’ voices through the 5th term Talk-Talk Advisory Group and do its best to actively reflect opinions to enhance financial consumer trust and rights protection. Through the genuine practice of customer-centered management, we will become a representative bank of Gwangju and Jeonnam loved by customers of all generations, from Youth customers to middle-aged and senior customers, as a financial partner for customers and local residents.”

This content was produced with the assistance of AI translation services.