Seongdong-gu Selected as 'Top Institution in Civil Service Comprehensive Evaluation for 4 Consecutive Years'

2020 Civil Service Comprehensive Evaluation: Selected as Top Institution for 4 Consecutive Years... Following Last Year's Presidential Award, Received Prime Minister's Award This Year Securing Special Grant of 200 Million Won... Compliance Rate with Statutory Civil Petition Processing Period at 99.89% with 42,719 out of 42,766 Cases Last Year Ensuring Fast and Systematic Civil Service... Achievements Include One-Stop Civil Service, Speed Mileage System for All Departments, and Deadline SMS Service for Civil Petition Processing

[Asia Economy Reporter Park Jong-il] Seongdong-gu (Mayor Jeong Won-oh) has shown a high compliance rate of 99.89%, processing 42,719 out of 42,766 overdue statutory civil complaints in the 2020 Comprehensive Civil Service Evaluation hosted by the Ministry of the Interior and Safety.

This exceeds the average compliance rate of 93.39% at the district level by 6.5 percentage points.

Additionally, in the statutory civil complaints category of the 2020 Seoul Civil Service Evaluation, Seongdong-gu was ranked first among autonomous districts with a compliance rate and reduction rate of 99.96% and 54.62%, respectively, for 51,655 statutory civil complaints taking more than two days.

Overdue statutory civil complaints refer to civil complaints submitted according to certain requirements set by laws and regulations, such as permits, registrations, confirmations, and certifications.

Since 2014, the district has proactively prepared for faster civil complaint processing by establishing a dedicated permit team for one-stop civil complaint handling.

For a total of 111 types of permits and reports in the fields of food, public hygiene, culture and sports, and local economy, the internal process for handling civil complaint applications was drastically reduced from a maximum of 21 steps to 5 steps, resulting in the prompt processing of 4,560 civil complaints last year.

Moreover, Seongdong-gu actively implemented its own specialized civil complaint improvement systems, such as the ‘Civil Complaint Processing Deadline Pre-Notification SMS Service,’ which sends text message reminders to responsible staff three days before the deadline for complaints overdue by more than five days, and the ‘Speed Civil Complaint Mileage System,’ which accumulates mileage for reduced processing days and awards gift certificates to outstanding public officials.

In this regard, district officials explained that the results reflect the active work efforts of civil complaint processing staff, who strive to provide residents with fast and accurate services.

Accordingly, citizen satisfaction with civil complaint processing was also found to be very high. Last year, the statutory civil complaint satisfaction score was 90.01 points, classified as an excellent institution grade A, which is +0.88 points higher than the national average of 89.13 points across 304 institutions. Among these, the level of civil complaint processing results and systematization were high, with relative strengths in ‘ease of access,’ ‘staff expertise,’ ‘staff proactiveness,’ ‘processing process proactiveness,’ and ‘civil complaint processing systematization.’

Based on various civil complaint processing efforts, the district was selected as the best institution for four consecutive years and received the Prime Minister’s Award at the ‘2020 Comprehensive Civil Service Evaluation’ hosted by the Ministry of the Interior and Safety and the Anti-Corruption and Civil Rights Commission on the 15th, also receiving a special grant of 200 million KRW as a financial incentive.

Jeong Won-oh, Mayor of Seongdong-gu, said, “I am very pleased that the district has been selected as the best institution nationwide for four consecutive years in the Comprehensive Civil Service Evaluation and has received the Prime Minister’s Award this year following last year’s Presidential Award,” adding, “I want to share the joy of this achievement with the residents.” He also stated, “We will continue to do our best to provide the best civil service that impresses residents through improvements in civil complaint processing practices and proactive administration.”

This content was produced with the assistance of AI translation services.