The Teachers' Mutual Aid Association Obtains 5th Certification in Consumer-Centered Management

First Certification in 2012 by the Mutual Aid Association and Achieved Five Consecutive Times

[Asia Economy Reporter Park Jihwan] The-K Korea Teachers' Credit Union announced on the 21st that it has obtained the 5th Consumer-Centered Management (CCM) certification from the Fair Trade Commission.

The CCM certification is a system that certifies whether a company organizes all activities related to planning and selling products and services with a consumer-centered approach and continuously improves related management activities. The Korea Consumer Agency evaluates every two years, and the Fair Trade Commission grants the certification.

The Credit Union has focused on improving organizational culture and processes to enhance member services. As a result, it was the first credit union to receive CCM certification in 2012 and has now obtained the fifth re-certification.

In this re-evaluation, it received high marks for organizational management focused on consumer-centered management, such as the CCM Operating Committee and CCM Promotion Council, as well as smooth internal and external communication through the operation of the CCM webzine. Additionally, consistent efforts in management for member satisfaction, such as professional in-house training using internal expert CS instructors, were reflected.

Lee Jin-seok, Director of Member Business at the Credit Union, said, "We prioritize member welfare enhancement and stable profit generation as our top management values," adding, "We will continue to place the vision of member-centered management at the core and establish and implement strategies and tasks that align with it."

This content was produced with the assistance of AI translation services.