LG Electronics "Significant Expansion of Robot Technology Application, Acceleration of Digital Transformation"

Source: LG Electronics

[Asia Economy Reporter Changhwan Lee] LG Electronics announced on the 14th that it is accelerating its Digital Transformation by applying 'Robotic Process Automation (RPA)' technology to 500 tasks this year.

Since 2018, LG Electronics has been introducing RPA in office sectors such as accounting, human resources, sales, marketing, and purchasing to help employees focus on more valuable work and increase productivity, reaching 950 tasks by the end of this year.

RPA is a technology that automates repetitive and structured tasks that humans need to handle using robot software. For example, intelligent RPA can perform more advanced tasks such as comparison and analysis beyond simple repetitive work. The number of tasks where LG Electronics introduced RPA this year is 500, more than double last year's 240.

They emphasized that expanding the scope of tasks where RPA can be applied this year is also an achievement. This was mainly due to LG Electronics additionally introducing ‘Intelligent RPA’ that combines artificial intelligence and big data from this year, as well as ‘AI image recognition technology’ that can extract necessary information from images.

LG Electronics regularly sends newsletters to employees of domestic and overseas subsidiaries to share RPA use cases and spread a culture of smart work. The number of RPAs introduced by overseas subsidiaries increased significantly from 159 last year to 322 this year.

The VS Business Division, which is in charge of automotive components, uses RPA to compare and check whether the products produced contain chemical substances not allowed by customers. Employees can accurately and conveniently check the use of such substances without comparing them one by one.

Employees can easily entrust tasks to RPA through the company messenger without the hassle of searching company systems. For example, when designating a shipping company to deliver goods overseas, employees simply send information such as order number, shipping company, and unloading port via messenger, and RPA accesses the system, inputs the information, and reports the results.

The workload handled by 950 RPAs is equivalent to more than 20,000 hours of human work per month. An LG Electronics official said, “We will continue to expand RPA to reduce simple tasks so that employees can focus on more valuable work for customers.”

This content was produced with the assistance of AI translation services.