Jeju Airport Introduces Contactless Video Guidance System

[Asia Economy Honam Reporting Headquarters Reporter Hwang Jeongpil] Korea Airports Corporation Jeju Regional Headquarters announced on the 19th that it recently installed the first non-face-to-face video guidance system kiosk among airports nationwide at Jeju International Airport Domestic Terminal.

The corporation is already expanding the operation of a non-face-to-face identity verification bio-authentication (palm vein) system, and introduced the non-face-to-face video guidance system to effectively respond to the strengthening of COVID-19 preventive measures and the increasing demand for contactless services.

The non-face-to-face video guidance system provides real-time video call service between the 3rd floor information counter and customers in the 2nd floor departure lounge of the domestic terminal, offering not only video guidance but also text (chat) guidance services for transportation-vulnerable individuals and airport usage information.

This system was planned to actively participate in social distancing along with a comprehensive improvement of public services following the full-scale implementation of non-face-to-face (Untact) services, and after a pilot introduction in the domestic departure lounge, it will be gradually expanded to the passenger terminal.

Kim Subong, head of the Jeju Regional Headquarters, said, “Jeju Airport is rapidly transitioning its airport guidance system in line with the full-scale implementation of non-face-to-face (Untact) services post-COVID-19, and with the introduction of this video guidance system, we expect to diversify information delivery channels and improve customer satisfaction.”

This content was produced with the assistance of AI translation services.