Emons Furniture Selected as No.1 Company for 9 Consecutive Years in the 'Korea Quality Satisfaction Index'

Emons Furniture Chairman Kim Kyung-soo (left) is receiving a certification plaque from Lee Sang-jin, Chairman of the Korea Standards Association. [Photo by Emons Furniture]

[Asia Economy Reporter Kim Jong-hwa] Emons, a furniture brand with expression, announced on the 27th that it was selected as the No. 1 company in the home furniture category of the '2020 Korea Quality Excellence Index (KS-QEI, Quality Excellence Index)' organized by the Korea Standards Association (KSA).

The Korea Quality Excellence Index (KS-QEI) is a quality measurement model jointly developed by the Korea Standards Association and the Korean Society for Quality Management, reflecting customer satisfaction and product (service) characteristics for products and services. It is the only comprehensive quality satisfaction index in Korea that surveys and announces the excellence and satisfaction of quality based on consumers who have experience using the company's products (services) and experts on the products (services).

The Korea Quality Excellence Index, announced annually by the Korea Standards Association, quantifies various quality elements that customers actually empathize with while using products or services. It expands the concept of quality, which was previously recognized as a measure of the inherent performance and functions of products, to include customer satisfaction, emotion, and the creation of customer value.

Marking its 16th year this year, the Korea Quality Excellence Index conducted a survey targeting 55,800 consumers and experts with experience using 279 companies across 84 categories. The survey evaluated 'usage quality,' which assesses performance, reliability, durability, usability, safety, and accessibility, and 'emotional quality,' which evaluates image, recognition, and novelty, and announced the results. Emons Furniture achieved the highest score in the home furniture category and was selected as the No. 1 company for nine consecutive years following last year.

No Hyun-kwan, head of Emons Public Relations, said, "This award is a meaningful result as it reflects the satisfaction of Emons Furniture customers," adding, "We will continue to strive to provide greater inspiration and happiness through designs, quality, and services that satisfy our customers."

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