KT Sweeps 1st Place in All Telecommunications Categories of Korea Quality Satisfaction Index

[Asia Economy Reporter Koo Chae-eun] KT was selected as number one in all telecommunications service sectors including mobile communication, IPTV, and high-speed internet in the ‘2020 Korea Quality Satisfaction Index (KS-QEI)’ organized by the Korea Standards Association and jointly sponsored by the Korea Society for Quality Management.

According to KT on the 23rd, the Korea Quality Satisfaction Index (KS-QEI) is a model jointly developed by the Korea Standards Association and the Korea Society for Quality Management in 2004. It is the most prestigious comprehensive quality satisfaction index in Korea, based on surveys of quality excellence and satisfaction conducted among consumers and experts who have experienced the service.

In this year’s survey, KT achieved ▲the world’s first commercialization of 5G ▲9 million internet subscribers ▲8.5 million Olleh TV subscribers, receiving the highest score ever by demonstrating strengths across all telecommunications fields. On the 15th, KT also ranked first in the high-speed internet and IPTV sectors in the KCSI (Korea Customer Satisfaction Index) organized by the Korea Management Association Consulting (KMAC). Notably, high-speed internet has ranked first a total of 16 times.

Ko Choong-rim, Executive Director of KT’s Strategic Channel Support Headquarters, said, “We are pleased that our focus on customer-centered management and improving customer satisfaction has resulted in KT being ranked first in all telecommunications sectors in the Korea Quality Satisfaction Index,” adding, “KT will continue to repay customers with consistent and sincere services to contribute to changes in their lives.”

This content was produced with the assistance of AI translation services.