[2020 National Audit] "Frustrating 5G, Please Switch to LTE" 560,000 Subscribers Cancel

Data Obtained from Assemblyman Hong Jeong-min's Office
560,000 Subscribers Switched from 5G to LTE
Subscribers Switching to LTE Despite Contract Termination
Subscribers Expected to Surpass 10 Million Within the Year
5G Quality Issues Must Be Resolved

[Asia Economy Reporter Koo Chae-eun] It has been revealed that 560,000 subscribers switched back to LTE after signing up because 5G did not work properly. This accounts for 6.5% of all 5G subscribers.

This also means that many subscribers endured inconveniences such as penalty fees for canceling their selective contracts to return to LTE, indicating widespread dissatisfaction with 5G quality.

According to data obtained by Hong Jeong-min, a member of the National Assembly's Science, Technology, Information and Communications Committee (Democratic Party, Goyang-si Byeong, Gyeonggi), from the first half of last year to this year, 562,656 subscribers who used 5G switched back to LTE.

This figure represents 6.5% of the total 5G subscribers of the three major telecom companies, which stood at 8,658,222 as of the end of August.

Assemblyman Hong Jeong-min said, "Consumers frustrated with 5G's low quality, insufficient coverage, and expensive plans are going through cumbersome procedures to return to LTE," adding, "Telecom operators must make every effort to improve 5G quality and increase user satisfaction."

The three telecom companies expect to complete nationwide 5G network construction only by 2022. According to the Ministry of Science and ICT, the number of 5G subscribers reached 8,658,222 as of the end of August. This is a 10.2% increase (801,017 subscribers) compared to the previous month, and the number is expected to surpass 10 million within the year.

This content was produced with the assistance of AI translation services.