Songpa-gu Develops Nation's First 'Smart Civil Complaint Search System'

Gathering Scattered Civil Complaint Information in One Place for Big Data Utilization

Park Sung-soo, Mayor of Songpa District

[Asia Economy Reporter Jong-il Park] Songpa-gu (Mayor Park Seong-su) announced plans to utilize residents' voices as big data by developing the nation's first "Smart Civil Complaint Search System."

Many local governments operate online civil complaint portals, but both residents and staff experience significant inconvenience due to "ping-pong administration" and "partitioned silos."

In response, Songpa-gu developed the "Smart Civil Complaint Search System," which integrates management of six types of online complaint portals: ▲Consultation Complaints ▲Requests to the Mayor ▲Resident Petitions ▲Housewives' Local Government Evaluation Group Submissions ▲Daily Life Inconvenience Complaint Reports ▲Environmental Patrols.

The system consolidates information from the past five years across these six complaint portals, enabling multi-keyword searches. Staff can refer to past similar complaints to respond efficiently and promptly.

Additionally, big data analysis provides monthly complaint keyword information, allowing a clear view of residents' voice trends. As data accumulates, it will be possible to predict complaints in advance and address issues before residents feel inconvenienced.

Along with this, by developing an app-based system, only authorized users can access the program, enhancing security regarding personal information and confidential posts.

Notably, this development was achieved without additional budget, as staff developed it internally, improving work efficiency. In the past, the district also led administrative innovation by developing the "High-ranking Public Officials Corruption Risk Diagnosis System" and providing it to other local governments.

System Flowchart

Park Seong-su, Mayor of Songpa-gu, emphasized, "While the channels to hear residents' voices are becoming increasingly complex and diverse, it has not been easy to gather that information in one place. Through system development, we will integrate and manage the scattered voices of residents and achieve administrative innovation by predicting complaints."

This content was produced with the assistance of AI translation services.