Gangjin-gun Conducts Emergency Response Drill for Unusual Civil Complaints at Civil Service Office

Gangjin-gun conducted a simulation training to respond quickly and safely to virtual situations involving verbal abuse, assault, and property damage during civil complaints counseling. (Photo by Gangjin-gun)

[Asia Economy Honam Reporting Headquarters Reporter Seo Young-seo] On the 21st, Gangjin-gun, Jeollanam-do announced on the 24th that it conducted a simulation training to respond quickly and safely in virtual situations such as verbal abuse, assault, and property damage that may occur during civil complaint consultations. The training was held at the civil service office on the first floor of the annex building of the county office, with about 40 participants including civil complaint officers, security guards, and police officers from Gangjin Police Station.

The purpose of this training is to protect the responsible civil complaint officers and visitors from aggressive complainants and to calm the aggressive complainants by responding promptly according to the manual in dangerous situations where sudden verbal abuse and assault by complainants may occur.

Additionally, the training aims to minimize damage through efficient operation of emergency response teams such as the command and control team, initial response team, complainant evacuation guidance team, and injured officer rescue team, as well as coordination with related agencies such as the police station in unexpected emergency situations.

In an emergency situation, the county pressed the emergency bell to report to the Jeonnam Provincial Police Agency, after which the Gangjin Police Station immediately dispatched officers to the scene to subdue the violent complainant. This training was conducted to prevent secondary damage and improve effective response capabilities.

A Gangjin-gun official said, “To create a safe civil service office environment, we installed 12 emergency bells directly connected to the 112 situation room in the county office and town and township civil service offices on March 17.” He added, “We will not stop there but will continue to conduct and expand simulation training for various emergency situations to create a civil service office environment where people can visit with peace of mind and provide civil administrative services.”

This content was produced with the assistance of AI translation services.