Gyeonggi Fire Department, 'Excellent' Satisfaction in Fire Scene Operations

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Residents of Gyeonggi Province generally expressed satisfaction with the fire response and on-site activities conducted by the Gyeonggi Fire Department.

On the 19th, the Gyeonggi Fire & Disaster Headquarters announced that it received a score of 18.67 out of 20 in a satisfaction survey (Happy Call) conducted on 439 fire dispatches across 35 fire stations in the province, earning a rating of 'Excellent' or higher.

The Gyeonggi Fire Headquarters conducts monthly Happy Calls targeting civil complaint services to reflect citizens' praises, complaints, and suggestions in the field. This is the first time a Happy Call survey has been conducted specifically on on-site activities.

Through telephone surveys with complainants, the Gyeonggi Fire Headquarters scored four areas related to the on-site activity process and results?▲Kindness ▲Responsibility ▲Professionalism ▲Promptness?each on a 5-point scale, and calculated the overall results.

All 35 fire stations received ratings of 'Excellent' or higher with scores above 18 points. There were no 'Average' ratings below 18 points.

During this fire on-site Happy Call survey, 65 cases of praise were also received.

The most frequent praise, totaling 34 cases, was for prompt dispatch and rapid fire suppression activities. Following that, 16 cases of praise were recorded for showing responsibility and carefully organizing the scene until the very end, which moved the complainants.

There were also 14 complaints and suggestions received. Among them, the most common complaint, with 3 cases, was about delays in issuing fire investigation reports.

Jung Yo-an, the Hearing and Audit Officer of the Gyeonggi Fire Headquarters, stated, "Overall satisfaction of complainants regarding fire scene activities was found to be excellent. However, since some shortcomings were identified, we will prepare improvement measures based on the opinions derived from the Happy Calls."

The Gyeonggi Fire Headquarters plans to conduct Happy Calls targeting rescue and emergency medical services in September and October.

This content was produced with the assistance of AI translation services.