Jinju-si, 'Solving Daily Inconveniences with One-Stop, One-Click'

Welfare Call Center, Integrated Welfare Counseling Office Operation

Jinju City Welfare Call Center Integrated Welfare Counseling Office provides one-stop service for installation and operation. (Photo by Jinju City)

[Asia Economy Yeongnam Reporting Headquarters Reporter Kang Sharon] Jinju City in Gyeongnam Province will operate an Integrated Welfare Counseling Office for in-person welfare consultations starting from the 6th, at the welfare specialized counseling call center, the first of its kind in Gyeongsangnam-do, which has been in operation since March.

The newly established Integrated Welfare Counseling Office is expected to serve as a comprehensive window for welfare-related civil complaints, where visitors to City Hall can directly consult with a responsible staff member without having to go through multiple departments.

In addition to welfare applications and information services previously handled by individual departments, the office will provide guidance on short-term promotional projects and programs of high interest to users, such as rental housing, voucher programs, public work applications, and community job projects.

The city has installed and operated the Jinju Welfare Call Center, a non-face-to-face telephone counseling system, and from March to the end of July, it has handled 7,538 phone consultations and a total of 14,830 online consultations including SMS and Hope Check Calls, averaging about 3,000 online consultations per month.

A city official stated, "Previously, welfare services were dispersed, causing inconvenience for civil petitioners who had to visit multiple departments. However, through interdepartmental linked services, the demand-centered counseling system will enable one-stop, one-click resolution of welfare complaints and daily life inconveniences."

Meanwhile, Jinju City plans to establish various networks with 30 eup, myeon, and dong administrative districts and welfare-related organizations to support more efficient welfare services.

This content was produced with the assistance of AI translation services.