Daegu Bank Opens 2nd Customer Center...Distributed Work System for COVID-19 Preparedness

[Asia Economy Reporter Kim Min-young] DGB Daegu Bank announced on the 27th that it has opened its 2nd Customer Center and will begin full-scale customer services.

The 2nd Customer Center, the first of its kind established by a regional bank, is located in Beomeo-dong, Suseong-gu, Daegu, covering an area of 520㎡. It is equipped with about 50 consultation seats, a training room, and a lounge, and approximately 30 consultants will be working there.

Daegu Bank stated that the expansion was made to implement distributed work due to the novel coronavirus disease (COVID-19) and to enhance customer convenience in the untact (contactless) era.

Since opening its Customer Center in 1993, Daegu Bank has handled customer telephone services including domestic and international inquiries and consultations exclusively for senior citizens. At the end of last year, the bank significantly improved the working environment of the Customer Center at the Suseong-dong head office duplex and increased the number of staff. With the opening of the 2nd Center, Daegu Bank plans to further reinforce its workforce.

With the opening of the 2nd Customer Center, the total number of dedicated customer center seats has increased by 50 to 185 seats. The goal is to recruit specialized consultants by next year to address the shortage of personnel due to increased consultations. In particular, the bank plans to focus on digital work specialization and training professional staff for chat services driven by untact consumption, aiming to reduce customer waiting times and improve service quality.

To prevent COVID-19, the Customer Center carries out regular disinfection twice a week, has established a remote work consultation system to prepare for emergencies, maintains social distancing between seats left and right and front, installs transparent acrylic panels to block droplet infection, and implements various measures such as designated dining areas for all employees and recording temperature checks.

Kim Tae-oh, President of Daegu Bank, said, “I am pleased to open the 2nd Customer Center to improve the working environment for customer center staff who are always working hard behind the scenes to enhance customer convenience and service quality.” He added, “Daegu Bank will continue to strive to strengthen customized customer services suited to the untact era from the customer’s perspective.”

This content was produced with the assistance of AI translation services.