Jungjinkong Introduces 'AI Chatbot' for Non-Face-to-Face Consultations

Small and Medium Business Corporation
Customized Policy Fund Recommendations

Panorama of the Small and Medium Business Corporation

[Asia Economy Reporter Kim Daeseop] The Small and Medium Business Corporation announced on the 27th that it plans to introduce a 'non-face-to-face consultation artificial intelligence (AI) chatbot' to improve customer accessibility and satisfaction by providing efficient policy fund consultation services.

The development of this AI chatbot began in May and is scheduled to be completed in December this year. The Corporation plans to officially launch it after a pilot operation period.

The main functions of the chatbot include ▲ customized consultation for policy funds ▲ scenario-based consultation ▲ AI-based interactive consultation services. Depending on customer demand, it will also provide guidance on policy fund application procedures and frequently asked questions and answers.

The Corporation applied big data accumulated over 40 years of supporting policy funds for small and medium enterprises to the AI chatbot. After analyzing customer company information and industry types, it provides the most appropriate information for the questions or recommends customized policy funds suitable for the customer.

For example, if a customer sequentially selects items such as startup status, sales amount, and export status using the chatbot on the Corporation’s website or mobile application, the data analysis guides the customer to the most suitable policy funds.

Park Taein, Director of Information Management at the Corporation, said, "With the increasing demand for non-face-to-face services due to COVID-19, we expect that providing customized services through chatbots will enhance customer accessibility and satisfaction while improving the efficiency of staff consultation tasks."

This content was produced with the assistance of AI translation services.