Chevrolet Selected as the Best Company for Sales and After-Sales Service

Chevrolet was selected as an excellent company in the domestic car dealerships and AS sector in the '2020 Korea Industry Service Quality Index (KsQI)' survey conducted by the Korea Management Association Consulting. (Photo by Korea GM)

[Asia Economy Reporter Kim Ji-hee] Chevrolet announced on the 20th that it was selected as an excellent company in the domestic car dealership and AS sectors in the ‘2020 Korea Industry Service Quality Index (KsQI)’ survey conducted by the Korea Management Association Consulting.

KSQI is an indicator that reflects the level of customer service provided by sales and AS-related employees. Chevrolet has been recognized as the best company in the dealership sector for eight consecutive years and was selected as an excellent company in the AS sector for two consecutive years, following last year.

Cesar Toledo, Vice President of Sales, Service, and Marketing at Korea GM, said, “It is a very proud achievement that Chevrolet has been recognized as the best company for eight consecutive years in a credible customer service quality survey. Going forward, Chevrolet will continue to provide the highest quality products and services that exceed customer expectations to enhance customer satisfaction and expand market response.”

This evaluation was conducted from August last year to May this year, targeting a total of 30 industries and 106 companies and institutions, using the ‘Mystery Shopping’ method (service evaluators posing as regular customers visiting stores to assess the level of sales and AS response at customer contact points).

Chevrolet scored a total of 96 points in the dealership sector and 92 points in the AS sector across 11 evaluation items, including greeting customers, friendliness, listening attitude, job knowledge, explanation ability, and facility environment management, and was selected as the best company.

Chevrolet has been conducting systematic training programs related to customer service for customer-facing employees and sales staff. Through this, the Chevrolet Customer Center was also selected as an excellent call center for 17 consecutive years this year.

Meanwhile, Chevrolet plans to hold a celebration event for this award on the 23rd at the Korea GM Bupyeong headquarters, attended by executives including President Kaher Kazem, Vice President Toledo, and related officials such as Han Soo-hee, Vice President of Korea Management Association Consulting.

This content was produced with the assistance of AI translation services.