Ulsan Ulju-gun, Civil Service Satisfaction Scores Keep Rising

Customer Service Satisfaction Remains 'Very Satisfied' This Year... Higher Than First Half of Last Year

Survey data on civil complaint satisfaction conducted by Ulju-gun, Ulsan.

[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Yong-woo] The civil complaint response service of Ulsan Ulju-gun employees received very high marks in a recent survey.

Ulju-gun announced on the 11th that the satisfaction survey on civil complaint processing conducted for applicants showed a result of "very satisfied" to improve the civil service of its employees.

The civil complaint satisfaction survey is conducted twice a year targeting applicants who visited the county office, investigating overall satisfaction from application to processing, including prior information provision, availability of documents, convenience, friendliness, promptness, and professionalism. Ulju-gun uses this objective survey and measurement of the civil service quality experienced by residents as data to reflect in county administration.

This survey was conducted in June by an external professional agency through telephone interviews for objective and fair evaluation, targeting 300 customers who processed civil affairs from January to May this year.

The civil complaint processing satisfaction index for the first half of this year was 96.1 points, an increase of 3.1 points compared to 93.0 points in the second half of 2019. Compared to the first half of 2019, it rose by 2.5 points, showing an overall increase in satisfaction index, with significant improvement in satisfaction by category. In particular, convenience facilities and prior information provision levels increased by more than 6.0 points.

County Governor Lee Seon-ho said, "We will regularly identify and improve complaints, provide feedback, establish a communication system with complainants, and enhance customer perceived satisfaction to provide the best service to visitors to our county."

This content was produced with the assistance of AI translation services.