Yoo Dong-gyun, Mayor of Mapo-gu, Listens to and Encourages Civil Servants Handling Complaints

Yu Gu-cheong Arranges Direct Meeting to Encourage Civil Service Staff...
Employees Share Real Stories from Civil Service Office Amid Mission of Kindness and Service

[Asia Economy Reporter Park Jong-il] Yoodonggyun, Mayor of Mapo-gu, held a meeting to listen to the difficulties of public officials working on civil complaints at the frontline and discuss improvement measures.

Amid a series of recent nationwide incidents of verbal abuse and assault against public officials, Mayor Yoodonggyun arranged the meeting to personally encourage the efforts of employees handling civil complaints.

Public officials in charge of civil complaints at the Mapo-gu Civil Complaints and Passport Division, Traffic Administration Division, and 16 community service centers meet residents daily and assist in processing their complaints.

Despite efforts to fulfill the public officials' mission of kindness and service, there are cases where complainants resort to physical force against officials simply because their requests are not properly fulfilled.

At the meeting held on the 7th, about 20 civil complaint officers shared the difficulties they face while handling complaints with Mayor Yoodonggyun one by one.

A civil servant A working in the Civil Complaints and Passport Division said, “After dealing with a complainant who angrily lashes out because things don’t go as they wish, I am afraid the next complainant might do the same.”

Mayor Yoodonggyun agreed on the need for measures to handle various repetitive and chronic complaints, saying, “When public officials are happy, they can provide happier services to residents.” He added, “Let’s continue to increase convenience improvements for complaints and add safety measures for employees.”

To protect civil complaint officers who face complainants daily, the district installed emergency safety bells connected to the police at the Mapo-gu Office’s Comprehensive Civil Complaints Office, Comprehensive Situation Room, welfare-related departments, and 16 community service centers last year. In May, a joint emergency response drill was conducted with Mapo Police Station simulating a situation involving a malicious complaint.

Based on the meeting, the district plans to develop improvement measures for overall complaint handling and continuously create a complaint processing system and environment that satisfy both complainants and employees.

This content was produced with the assistance of AI translation services.