Hyundai Motor Introduces 'Advance Care Service' for Commercial Vehicle Customers

[Asia Economy Reporter Suyeon Woo] Hyundai Motor Company announced on the 5th that it will introduce the industry’s first ‘Advanced Care’ program for owners of large trucks, the Xcient Pro, to ensure the safety of commercial vehicle customers.

The ‘Advanced Care’ program is Korea’s first proactive care service for commercial vehicles that utilizes DTC (Diagnostic Trouble Code) information collected through Hyundai’s connected car service, Blue Link, to proactively contact customers and provide maintenance services for their safety.

For the first Xcient Pro owners to whom this program will be applied, if there is a problem with the vehicle, the customer center remotely monitors the vehicle malfunction status and explains the situation through a phone call, providing pre-dispatch service if necessary.

Through this program, Hyundai plans to alleviate customers’ anxiety triggered by malfunction codes or warning lights and support maintenance reservations or emergency dispatch services, thereby increasing the most important driving time for commercial vehicle drivers.

A Hyundai Motor official stated, "The ‘Advanced Care’ program, proactively applied to the Xcient Pro, is the first safety notification service for commercial vehicles in Korea," adding, "We introduced this program to save even a little time for commercial vehicle customers for whom driving time is most important."

Meanwhile, the Advanced Care program is a new service provided based on information collected through Blue Link, and it is offered to Blue Link subscribers who have agreed to the use of marketing information after obtaining additional consent for the use of information related to this service.

This content was produced with the assistance of AI translation services.