Yongin City Introduces ARS to Civil Complaint Information Call Center

[Asia Economy (Yongin) = Reporter Lee Young-gyu] Yongin City in Gyeonggi Province will introduce an ARS system to its civil complaint information call center.

Yongin City announced on the 26th that, for the convenience of citizens, it will introduce an ARS system to the civil complaint information call center (1577-1122) starting next month.

The city noted that the current call center operation method, which connects callers directly to counselors who then have to identify the inquiry details one by one, makes prompt response difficult. Therefore, the system has been changed so that callers first select the area of inquiry via ARS, then are connected either to the responsible department or to a counselor who can handle the related matters.

Over the past year, the city analyzed the number of inquiries and consultations at the call center and categorized the consultation areas into three: water supply, public health center, and other consultations.

Additionally, if there are many inquiries in specific situations like COVID-19, the city plans to actively respond by adding or changing the categories.

A city official stated, "We will continuously improve inconvenient systems so that we can respond quickly and actively to citizens' inquiries and consultations."

This content was produced with the assistance of AI translation services.