SK Telecom AI Service Responding to COVID-19 "Confirmed 40% of Cases in Gyeongnam"

‘Nugu Care Call’ Applied for One Month: 24,000 Calls and 258 Hours of Conversation with COVID-19 Related Subjects

[Asia Economy Reporter Joesulgina] SK Telecom's artificial intelligence (AI) call monitoring system, 'NUGU Care Call,' is playing a significant role as an assistant in responding to COVID-19 in the Gyeongsangnam-do region.

According to SK Telecom and Gyeongsangnam-do on the 25th, over the past month, phone monitoring of COVID-19 self-quarantine and active surveillance subjects in the Gyeongnam area through NUGU Care Call resulted in an 85% reduction in related tasks at public health centers. Additionally, it achieved a 40% detection rate of new confirmed cases.

NUGU Care Call is a system developed by SK Telecom using its AI platform NUGU to respond to COVID-19. Since the 20th of last month, it has been applied to 20 public health centers in 18 cities and counties in the Gyeongsangnam-do region, checking for the appearance of COVID-19 related symptoms such as fever, body temperature, cough, and sore throat among self-quarantine and active surveillance subjects.

SK Telecom's NUGU Care Call conducted 24,000 calls and 258 hours of phone monitoring over the past month targeting 2,442 self-quarantine and active surveillance subjects in the region. Gyeongsangnam-do stated, "After the introduction of NUGU Care Call, phone monitoring-related tasks at public health centers decreased by about 85%, helping to alleviate the increased workload on-site following the COVID-19 outbreak."

SK Telecom plans to continue communication with Gyeongsangnam-do and local public health centers to develop customized solutions by region and add AI call reception scenarios.

Lee Hyun-ah, head of SK Telecom's AI Service Division, said, "We introduced 'NUGU Care Call' to ease the burden on those working hard across various sectors for COVID-19 prevention," adding, "We will continue to create social value through AI services and technology."

This content was produced with the assistance of AI translation services.