"Overcoming the COVID Crisis through 'Quality Innovation'... Hyundai Motor Labor-Management Joint Declaration"

On the 24th, decided to undertake various quality improvement activities at the Employment Stability Committee seminar

On the 24th, labor and management officials, including Ha Eontae, President of Hyundai Motor Company (front row, left), and Lee Sangsoo, Union Branch Chief (front row, right), are taking a commemorative photo after signing a joint labor-management declaration at the Seoul Southern Service Center. (Photo by Hyundai Motor)

[Asia Economy Reporter Kim Ji-hee] "We will overcome the COVID-19 crisis by securing perfect quality that satisfies customers and maximizing production according to market demand."

On the 24th, Hyundai Motor Company’s management and labor union announced a ‘Joint Declaration for Quality Innovation’ at the Employment Stability Committee Quality Seminar. The declaration includes ▲ efforts to achieve perfect quality goals for customer satisfaction ▲ various quality improvement activities based on the consensus that ‘customers are the survival of the company and employment stability’ ▲ joint recognition of the economic ripple effect as a national key industry and maximum production of vehicles with perfect quality linked to market demand ▲ and a joint commitment by labor and management to actively lead efforts to overcome the COVID-19 crisis and contribute to revitalizing the domestic regional economy.

The reason labor and management made a joint declaration to strengthen quality is that they reached a consensus that applying stricter quality standards and focusing all efforts on securing the highest quality are necessary to satisfy customers.

In this regard, Ha Eon-tae, President of Hyundai Motor Company, Lee Sang-su, Head of the Labor Union Branch, representatives of labor and management from each business division, and about 50 members of the Employment Stability Committee including the Future Change Task Force Team (TFT) conducted a ‘Quality Seminar and Quality Experience’ over two days starting from the 23rd, visiting Ulsan Plant, Chilgok Delivery Center, and Seoul Southern Service Center.

At this event, labor and management shared key quality status, diagnosed the quality level of domestic plants compared to overseas plants, and deeply discussed quality improvement measures. They also listened to customers’ voices regarding vehicle quality.

At the seminar, President Ha said, “The best way we can repay customers who chose Hyundai Motor Company during these difficult times is with vehicles of good quality,” and emphasized, “There is no separation between labor and management when it comes to quality, and labor and management must work together to create various measures to improve the highest quality.”

Head Lee also stated, “We are seriously listening to customers’ opinions about our quality at recent sales and maintenance sites,” and added, “Since customer satisfaction through quality improvement is directly linked to our employment, the labor union will actively participate in quality improvement.”

Meanwhile, labor and management plan to carry out various on-site quality improvement activities through the Labor-Management Future Change Response TFT, which was formed in March.

This content was produced with the assistance of AI translation services.