Gyeonggi-do to Conduct 'Simulation Training' for Handling Unusual Complaints Such as Assault

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Gyeonggi Province will conduct a simulation drill on the 18th at the provincial government’s Open Civil Service Office to prepare for unusual civil complaints involving verbal abuse and assault.

This drill, the second to be held following last year, was planned to enhance the on-site response capabilities of civil service officers and to create a safe working environment that protects civil servants exposed to various risks.

The number of unusual civil complaints occurring at civil service offices such as administrative welfare centers in the province increased significantly from 2,428 cases in 2018 to 4,392 cases last year. This year, 1,545 cases were reported from January to April, showing a continuous rise.

During the drill, an emergency response team will be operated, consisting of an initial response unit handling emergency bell calls and a civil complaint evacuation guidance unit to prevent secondary damage to other complainants.

Nam Yoon-soo, head of the Open Civil Service Office, said, "Currently, safety personnel are assigned to the Open Civil Service Office, and emergency bells directly connected to the local police station, as well as CCTV for objective situation recording and damage prevention, have been installed to ensure a safe working environment. We expect that this drill will improve the response capabilities of the officers in charge against threatening emergency situations such as verbal abuse and assault within the civil service office."

Meanwhile, in March, the province established a Repeated Civil Complaint Response Team to rationally handle and resolve repeated complaints, which are a major cause of unusual civil complaints.

This content was produced with the assistance of AI translation services.