KT Provides Paperless 'Mobile Notification Service' to KB Insurance

Photo by KT

[Asia Economy Reporter Kim Heung-soon] KT is expanding its paperless notification delivery service in partnership with the financial sector. By reducing the costs associated with postal delivery, it is expected to improve convenience by enabling the exchange of notices remotely without time and space constraints.

On the 8th, KT announced that it will provide the 'Mobile Notification Service' to KB Insurance. This service matches insurance contract holders' Connected Information (CI - personal identification information assigned by identity verification agencies for service linkage) with the latest phone numbers from the three mobile carriers to send notifications via mobile messages. Not only KT customers but also users of other mobile carriers can receive electronic notifications sent by KB Insurance without installing a separate application.

KT explained, "The information sent through mobile notifications is stored in the blockchain distribution proof system of the Korea Internet & Security Agency (KISA), giving it the same legal delivery effect as conventional registered mail."

Until now, insurance companies have used paper registered mail to accurately convey changes in the rights of insurance contract holders, but it was difficult to deliver notifications accurately to all customers due to reasons such as customer absence or incorrect addresses.

By introducing the mobile notification service, companies can deliver notifications accurately to all customers regardless of time or address, while reducing postal delivery costs. Additionally, KB Insurance customers can protect their personal information by ensuring that only the insured individual, not family members or others, can check the notification via their mobile phone.

Following public institutions, KT is introducing the mobile notification service to the non-life insurance industry and plans to expand the service across industries in the future. Since 2018, the service has been provided to government public institutions and local governments such as the National Pension Service, the National Tax Service, and Seoul City.

Park Jung-jun, Head of KT’s Enterprise Customer Division, said, "We will contribute to the digital transformation of the financial sector by applying suitable technologies such as big data and artificial intelligence to customers in the future."

This content was produced with the assistance of AI translation services.