Samsung Fire & Marine Insurance Surpasses 3 Million Visitors on Non-Face-to-Face Channels

Samsung Fire & Marine Insurance recently announced on the 1st that the usage of non-face-to-face services has significantly increased due to the rising demand for non-face-to-face subscriptions.

[Asia Economy Reporter Oh Hyung-gil] Samsung Fire & Marine Insurance announced on the 1st that the usage of non-face-to-face services has significantly increased recently due to the growing demand for non-face-to-face subscriptions.

The number of visitors to Samsung Fire & Marine Insurance's non-face-to-face channels, such as the website and mobile app, exceeded 3 million last month, which is explained as the result of continuously expanding non-face-to-face services to enhance customer convenience.

Samsung Fire & Marine Insurance operates services that allow subscribed customers to handle major tasks online, including contract details confirmation, certificate issuance, contract changes, premium payment/refund/cancellation, insurance claims, and loans. More than 650,000 tasks were processed last month, marking a 55% increase compared to the same month last year.

Additionally, the 'Self Coverage Analysis' service, launched at the end of December, was used by 70,000 people by April. It allows customers to check their insurance subscription status across various insurers at a glance, helping them supplement insufficient coverage or reduce unnecessary premiums.

The usage of the Smart Link service has also increased. The Smart Link service includes links in KakaoTalk notification messages or text messages sent to customers, enabling direct access to desired services.

The automobile compensation Smart Link service has established itself as a representative service, with about 200,000 uses per month just five months after its launch. Customers can directly handle tasks such as checking compensation-related information and guidance, submitting documents, drafting agreements, consenting to information, and applying for rental cars via their smartphones.

A Samsung Fire & Marine Insurance official stated, "With the expansion of non-face-to-face services, customer satisfaction has increased, and many tasks have been replaced, greatly improving the company's productivity. We will strive to discover services that can provide new experiences to customers first."

This content was produced with the assistance of AI translation services.