KT M Mobile Selected as KSQI Excellent Call Center

[Asia Economy Reporter Koo Chae-eun] KT's MVNO group company KT M Mobile was selected as the excellent call center in the MVNO industry for three consecutive years in the '2020 Korea Service Quality Index (KSQI)' survey on the 27th.

KSQI is an index that indicates the degree of customer perception of corporate service quality, and a professional evaluation team assesses counseling services based on 16 items. This survey was conducted from May last year to March this year, targeting 275 companies in 47 domestic industries. Korea Management Association Consulting has been selecting and announcing excellent companies by industry in KSQI annually since 2004.

KT M Mobile scored above the industry average in a total of 13 items. In particular, it received high evaluations for providing customer-centered counseling services such as ▲ counselor's speaking speed ▲ prompt understanding and active guidance on customer inquiries ▲ confident responses that inspire trust ▲ easy explanations.

Park Jong-jin, CEO of KT M Mobile, said, "Being selected as an excellent call center for three consecutive years is the result of all employees' efforts to realize KT M Mobile's core value of 'customer first.' We will continue to improve the call center system and quality from the consumer's perspective and strengthen the training programs for counselors to provide the best counseling service to customers."

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