Jinan County Council Member Jo Jun-yeol Proposes One-Stop Complex Civil Complaint Processing Plan

Councilor Jo Jun-yeol of Jinan County.

[Asia Economy Honam Reporting Headquarters, Reporter Go Dallyeong] On the 26th, Jinangun Council member Jo Jun-yeol proposed measures to expedite the processing of one-stop complex civil complaints during a 5-minute free speech at the 260th extraordinary session plenary meeting.

Council member Jo Jun-yeol pointed out, "The purpose of implementing one-stop complex civil complaints is to complete the complaint process with a single visit without the complainant having to visit multiple related departments. However, there are cases where prompt complaint processing is not properly carried out due to the absence of responsible personnel or the assignment of new employees lacking sufficient job training," and proposed measures for the prompt processing of one-stop complex civil complaints.

First, he proposed the development of a manual for one-stop complex civil complaint processing and the operation of a prior consultation reservation system.

Second, he suggested assigning experienced Grade 7 or higher administrative officers as complex civil complaint handlers and having them work for more than three years, along with considering incentives for the responsible personnel. Lastly, he urged all departments' civil complaint handlers to establish a proactive service attitude, strengthen training for job training and improvement of courteous service, so that residents can trust the administration through prompt complaint processing and proactive administration.

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