Mirae Asset Life Insurance Provides Real-Time Consultation with Customers via KakaoTalk

Mirae Asset Life Insurance announced on the 18th that it will implement a KakaoTalk chat consultation service to enhance convenience for customer consultations.

[Asia Economy Reporter Oh Hyung-gil] Mirae Asset Life Insurance announced on the 18th that it will implement a KakaoTalk chat consultation service to enhance convenience for customers and consultants.

Customers and consultants can use KakaoTalk to handle all consultation tasks usually conducted at call centers or branches, such as insurance claims and loans. If there is a situation where customers have to wait after connecting to the call center, they can switch to chat consultation and immediately proceed with their tasks.

Since one consultant can open and manage 3 to 4 chat windows simultaneously, customer waiting times are expected to decrease.

Customers who wish to use the service can add Mirae Asset Life Insurance Customer Center as a friend through the KakaoTalk friend addition menu, or connect via KakaoTalk by touching the ‘Chat Consultation’ button on the Mirae Asset Life Insurance website or mobile portal.

Cha Seung-ryeol, Head of Customer Service Division at Mirae Asset Life Insurance, explained, "Through chat consultation, we expect to improve convenience for customers who had difficulty accessing voice consultations, such as overseas users in different time zones or disabled individuals for whom voice calls are difficult. From the consultant’s perspective, it will reduce stress by avoiding direct verbal abuse, which has been a major concern, thereby enhancing convenience for everyone."

This content was produced with the assistance of AI translation services.