Icheon Hospital, Youth Training Center, and Gyeonggi Shinbo Achieved High 'Customer Satisfaction'

[Asia Economy (Suwon) = Reporter Lee Young-gyu] Customer satisfaction with public institutions in Gyeonggi Province has increased for nine consecutive years.

Gyeonggi Province announced on the 19th that the average customer satisfaction score was 84.3 points (out of 100) based on the "2019 Gyeonggi Province Public Institution Customer Satisfaction Survey" conducted on 22 public institutions under the province.

This is an increase of 0.3 points from the previous year's average of 84.0 points. Thus, customer satisfaction has risen for nine consecutive years since 2010.

The "Public Institution Customer Satisfaction Survey," conducted to measure the level of customer service at public institutions, is carried out annually targeting public institutions subject to Gyeonggi Province's management evaluation, and the results are reflected in the management evaluation.

The province commissioned the Korea Gallup Research Institute to conduct telephone and on-site surveys from September to November last year, targeting 10,333 service users of 22 public institutions and 17 affiliated organizations within the province.

The survey results showed that among Gyeonggi Province public institutions, the institution with the highest customer satisfaction was Icheon Hospital (92.6 points). It was followed by Gyeonggi Youth Training Center (92.4 points) and Gyeonggi Credit Guarantee Foundation (92.2 points).

On the other hand, Gyeonggi Suwon World Cup Stadium Management Foundation (71.1 points), Kintex (77.4 points), and Gyeonggi Disabled Sports Association (78.0 points) received relatively low scores.

The institutions with the largest increase in scores compared to the previous year were Suwon World Cup Stadium Management Foundation, Icheon Hospital, and Gyeonggi Arts Center Headquarters.

The Suwon World Cup Stadium Management Foundation had experienced a significant drop in satisfaction the previous year, but through facility improvements based on feedback from resident partner companies and users, its supportiveness and responsiveness scores greatly increased. Icheon Hospital’s improved environment due to new construction and relocation in 2019, and the Gyeonggi Arts Center Headquarters’ efforts to invite highly requested artists and secure competitive ticket prices were analyzed as major factors for the increase in satisfaction.

The 2019 customer satisfaction survey results will be reflected in the 2020 public institution management evaluation. Awards will also be given to the top three institutions and their affiliated staff.

Shim Young-rin, the public institution officer of the province, said, "The nine consecutive years of rising customer satisfaction appear to be the result of continuous efforts by Gyeonggi Province public institutions to provide high-quality customer service," adding, "We will provide detailed analysis data for each institution in March to be used as useful materials for customer satisfaction management."

This content was produced with the assistance of AI translation services.