Incheon City Completes Full Survey of Call Centers... 57 Locations, Over 2,000 People, Daily Monitoring

Incheon City 120 Michuhol Call Center
Photo by Incheon City

[Asia Economy Reporter Park Hyesook] Incheon City conducted a full survey of call centers in the region, identifying a total of 57 locations and securing a list of 2,316 employees.

The city carried out the full survey of call centers in Incheon to prevent similar cases and block infections between metropolitan areas following a cluster outbreak of the novel coronavirus (COVID-19) at the Ace Insurance Call Center in Guro-gu, Seoul.

There are a total of 57 call centers, including 10 public and 47 private centers, with 2,316 employees currently working.

By district, Bupyeong-gu has the most with 23 centers, followed by Namdong-gu with 16, Ganghwa-gun with 3, Michuhol-gu and Yeonsu-gu with 5 each, Jung-gu and Gyeyang-gu with 2 each, and Seo-gu with 1.

The city plans to sequentially conduct disinfection at these call centers and distribute two masks per employee. Additionally, the infection prevention guidelines prepared by the Ministry of Employment and Labor will be delivered to each call center and monitored daily.

The guidelines include installing transparent partitions or shields, maintaining a distance of at least 1 meter between desks, temporarily closing multi-use spaces, postponing or canceling meetings and business trips, and operating flexible work systems such as telecommuting and staggered working hours.

An Incheon city official stated, "Until the COVID-19 situation ends, we will maintain a constant emergency contact system between call centers and city and district departments, and make every effort to prevent cluster infections through daily situation reports including call center monitoring and disinfection."

In Incheon, 13 employees and 2 contacts of the Ace Insurance Call Center in Guro-gu tested positive for COVID-19, and 2 additional employees working in the Korea Building, where the call center is located, also tested positive.

The total number of confirmed COVID-19 cases in Incheon has now increased to 28.

This content was produced with the assistance of AI translation services.