Public Home Shopping Opens Third Call Center to Distribute Call Center Operations

Opening of the 3rd Call Center in Seongsu-dong Following Sangam-dong 1st and 2nd Centers

[Asia Economy Reporter Kim Cheol-hyun] Public Home Shopping is operating its call center in a distributed manner to respond to the novel coronavirus infection (COVID-19). Public Home Shopping announced that it opened a third call center in Seongsu-dong from 7 a.m. on the 12th and began normal operations. Until now, the first and second centers were operated in Sangam-dong.

The existing operation status consists of a total of 420 employees and 300 seats, with about 20 teams working in shifts based on 8 to 9 hours depending on the time of day. The urgently established third call center has 80 employees and 40 seats. With the opening of the third call center, Public Home Shopping's call center operations are largely divided into the 1st and 2nd centers and the 3rd center. Public Home Shopping plans to further separate the shifts of the 1st and 2nd centers to ensure that working hours between shifts do not overlap.

Meanwhile, to respond to COVID-19, Public Home Shopping installed thermal imaging cameras at the entrances of the 1st and 2nd call centers and is conducting temperature checks and mask-wearing. Additionally, employees are required to leave one seat empty between them to increase spacing while working. Starting from the 13th, more than 20 employees will begin working from home, with plans to gradually expand this operation. A Public Home Shopping official stated, "Under the COVID-19 situation, the third call center will greatly help not only in normal operations but also in protecting counselors and improving the working environment," adding, "We are also currently reviewing the establishment of a fourth call center."

This content was produced with the assistance of AI translation services.