Concerns Over Call Center 'Group Infection' Rise... Daegu City Also Rushes to Conduct 'Complete Survey'

Korea Building in Guro-gu, where a large number of COVID-19 cases were confirmed on the afternoon of the 11th. (Photo by Yonhap News)

[Asia Economy Reporter Moon Jiwon] As a large number of confirmed cases of COVID-19 occurred at a call center in Seoul, Daegu City has also launched a full investigation of call centers.

According to Daegu City on the 11th, from this day, the city, together with the Daegu Contact Center Association and the 8 district and county offices, began to assess the status of call centers.

Currently, 10 call center employees in Daegu have tested positive for COVID-19.

Daegu Mayor Kwon Young-jin said at a briefing held at Daegu City Hall on the same day, "Among the call centers managed by Daegu City, 5 centers each had one confirmed case, totaling 5 confirmed cases, and 5 additional confirmed cases were found at call centers outside Daegu City's management, such as Samsung Electronics Service."

There are a total of 56 call centers affiliated with the Daegu Contact Center Association managed by the city, employing 8,202 people.

There are also many call centers not managed by the city, such as the Samsung Electronics Service call center, raising concerns that COVID-19 could spread again centered around these places.

The industry expects that it will take time to accurately grasp the situation since the government has not conducted a full investigation of call centers for a long time.

However, the city anticipates that once the 8 districts and counties identify telemarketing companies, they will be able to grasp the status of call centers to some extent.

Mayor Kwon explained, "The 5 centers where confirmed cases appeared among the centers managed by Daegu City have been closed and are under management, with some having reopened. The Samsung Electronics Service call center is closed and undergoing disinfection measures."

This content was produced with the assistance of AI translation services.