Gwangju City Expands Dedicated Call Center for Novel Coronavirus

Gwangju City Hall

[Asia Economy Honam Reporting Headquarters Reporter Park Seon-gang] Gwangju Metropolitan City announced on the 11th that it will expand the operation of the ‘Dedicated Call Center for Novel Coronavirus Infectious Disease,’ which has been in operation since the 7th, to address citizens' concerns.

The city increased the number of public officials assigned as dedicated personnel for the call center from 2 to 4 and expanded the consultation phone lines from 2 to 4, as inquiries surged due to growing anxiety and amplified questions among citizens caused by false news and misinformation about the novel coronavirus infectious disease.

The dedicated call center, operated by the Health Policy Division of the Welfare and Health Bureau, receives consultation inquiries daily from 9 a.m. to 10 p.m., year-round without holidays.

In particular, regarding the novel coronavirus infectious disease, the center has created a response manual based on the response guidelines for novel coronavirus infectious disease (5th revised edition), covering ▲confirmed patients' movement routes ▲management of confirmed patients and contacts ▲criteria and methods for infection testing ▲compensation methods such as living expense support for self-quarantined individuals ▲disinfection and quarantine response methods, to calm citizens' anxiety and prevent confusion caused by misinformation or false facts until the situation is resolved.

Other information related to the novel coronavirus infectious disease can be found on the city’s homepage and the novel coronavirus infectious disease homepage.

Lee Pyeong-hyung, Director of the Welfare and Health Bureau, said, “We expanded the dedicated call center to resolve citizens' concerns and provide accurate information,” and urged citizens to “adhere to personal hygiene prevention rules such as handwashing and cough etiquette.”

This content was produced with the assistance of AI translation services.